Simply, Cloud Telephony is a telephone system that is held in the cloud rather than physically in your office. Your employees or users then access the cloud telephony system through a standard IP handset or a soft phone, which a screen-based virtual phone. Calls are made and received over a broadband or internet connection. From there they can be routed to the destinations and can call other users of cloud telephony, mobile phones and any other type of telephone line.
Cloud telephony means no costly PBX maintenance or upgrades. The provider would be responsible for the hardware and software, including system upgrades so it can offer a much cheaper alternative to your traditional phone lines.
As well as giving your organisation access to low-cost and free IP calling, a cloud telephony system puts a huge range of smart call management features at your fingertips. You can integrate mobiles too which is really handy for any businesses that have employees working from home.
The key thing to have a stable system is ensuring you have a stable internet connection, if you are on a poor broadband connection you may have to upgrade before getting cloud telephony in place.
One of the most important facts about cloud telephony for many businesses is the level of control cloud telephony solutions gives you. Your organisation’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
We can run a free comparison to show you how affordable these solutions can be for your business. So to get your tailored cloud telephony quotes fill out our online form and one of our experts will get a quote sent over to you.